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Legal

Privacy Policy

February 26, 2026

Overview

Camerce (“we”, “us”, or “our”) operates the Camerce website and provides WooCommerce and Shopify plugins. This Privacy Policy explains how we collect, use, and protect information about you when you use our services, visit our website, or purchase our software products.

By using Camerce services you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

Short version
We collect only what we need to provide our service, license our plugins, and improve our products. We do not sell your data. We don’t display ads. You can request deletion of your data at any time.

Data We Collect

Account & Purchase Data

When you purchase a plugin license or create a Camerce account, we collect:

  • Name and email address
  • Billing address and payment method (processed by Stripe — we do not store card details)
  • License key, activation domain, and product purchase history
  • Support ticket history and communications

Usage & Technical Data

When you use our website or documentation, we may automatically collect:

  • IP address, browser type, and operating system
  • Pages visited, time on page, and referral source
  • Plugin version, WordPress version, and WooCommerce version (sent during plugin update checks)
  • Error logs and crash reports when you opt in to usage analytics

Plugin Telemetry (Opt-in Only)

Our plugins may include optional usage analytics. These are disabled by default and collect only anonymised, aggregate data — such as which dashboard features are used most — when you explicitly opt in inside the plugin settings.

How We Use Your Data

We use the information we collect to:

  • Deliver, license, and activate purchased plugins
  • Process payments and issue invoices and receipts
  • Provide customer support and respond to enquiries
  • Send critical product updates, security notices, and renewal reminders
  • Improve product features and fix bugs (using anonymised aggregate data)
  • Meet legal obligations and prevent fraud

We do not use your data for advertising, nor do we allow third-party advertisers to target you based on data collected through our services.

Data Sharing & Third Parties

We share your data only in the following limited circumstances:

Party Purpose Data shared
Stripe Payment processing Name, email, billing address
Postmark Transactional email Email address, message content
Cloudflare CDN & DDoS protection IP address, request headers
Hetzner Hosting infrastructure Stored account data (encrypted at rest)

We do not sell, rent, or trade your personal data to any third party for commercial purposes.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Specifically:

  • License and purchase records — retained for 7 years to comply with financial record-keeping requirements
  • Support tickets — retained for 3 years after closure
  • Usage analytics — aggregated and anonymised after 12 months
  • Server logs — retained for 30 days, then automatically deleted

If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — request a copy of the data we hold about you
  • Correction — ask us to correct inaccurate or incomplete data
  • Deletion — request that we delete your personal data (“right to be forgotten”)
  • Portability — request your data in a machine-readable format
  • Objection — object to certain uses of your data, including direct marketing
  • Restriction — ask us to limit how we process your data in certain circumstances

To exercise any of these rights, contact us at support@camerce.com. We will respond within 30 days.

EU & UK residents (GDPR)
If you are located in the European Union or United Kingdom, you have the right to lodge a complaint with your local data protection authority if you are not satisfied with our response.

Cookies

Our website uses a minimal set of cookies:

  • Strictly necessary — session authentication, CSRF protection, and shopping cart state
  • Functional — remembering your language and UI preferences
  • Analytics (opt-in) — anonymised page-view counts via a self-hosted analytics instance

We do not use any third-party advertising cookies or tracking pixels. You can control cookie preferences in your browser settings at any time.

Security

We implement industry-standard security measures to protect your data, including:

  • TLS 1.3 encryption for all data in transit
  • AES-256 encryption for sensitive data at rest
  • Regular third-party security audits of our codebase and infrastructure
  • Two-factor authentication enforced for all team members with data access
  • Strict access controls — only engineers who need data to perform their duties can access it

Despite these measures, no method of transmission or storage is 100% secure. If you discover a vulnerability, please disclose it responsibly to support@camerce.com.

Policy Changes

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (for existing customers) and by posting a notice on this page at least 14 days before the changes take effect.

The “Last updated” date at the top of this page reflects when the policy was most recently revised. Continued use of our services after the effective date constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or how we handle your data, you can reach us at:

Data request or privacy question?
Our team responds to all privacy enquiries within 2 business days.

Contact Us →