Frequently asked questions
Licenses, billing, support and the technical details.
Licenses
What does a Pro license include?
A year of Pro updates and email support for the number of sites you choose: 1, 5 or 25.
Does a staging site use an activation?
Yes, each site uses one activation. That is why the 5-site license exists, so a store and its staging copy are both covered.
What happens when a license expires?
The plugin keeps working. You stop getting Pro updates and ticket support until you renew.
Can I move a license to another site?
Yes. Deactivate the old site from your account and activate the new one.
Billing and refunds
Which payment methods do you accept?
Cards and PayPal.
Can I turn off auto-renew?
Yes, anytime from Billing in your account. Your license stays active until the end of the paid year.
What is your refund policy?
If a Pro plugin doesn't work for your store and we can't fix it, you get a full refund within 30 days of purchase.
Can I upgrade to more sites?
Yes. You pay the difference for the time left on your current license.
Support
Where do I get help with a free plugin?
On the plugin's WordPress.org support forum. We answer there ourselves.
How do Pro license holders get support?
Open a ticket from your account. It goes to the developer who wrote the code.
How quickly do you reply?
Pro tickets get a reply within one business day.
Technical
Are the plugins HPOS compatible?
Yes. All WooCommerce plugins support High-Performance Order Storage.
Do the free plugins need an account or API key?
No. Install, activate and use them without signing up for anything.
Will they slow my store down?
They are built not to. Heavy calculations run in the background, and scripts load only on pages that need them.