Troubleshooting and FAQ
Smart Reels: Shoppable product videos for WooCommerce. Version 1.0.0.
Common questions
What video formats work?
Anything the browser can play from your media library. MP4 (H.264) plays everywhere.
Can I use YouTube, TikTok or Instagram videos?
Not in the free plugin. Importing from a URL is part of Smart Reels Pro.
Will it slow my site down?
Scripts and styles load only on pages that show a gallery.
Does it work with page builders?
Yes, through the shortcode. Any builder that accepts shortcodes renders the gallery.
What happens if I delete the plugin?
Nothing is deleted. Reels and layouts are stored as normal WordPress content.
Before you ask for help
- Update Smart Reels, WooCommerce and WordPress to the latest versions.
- Check whether the problem happens with a default theme and other plugins turned off, on a staging site.
- Copy your WooCommerce System Status report so we can see your setup.
Was this page helpful?Updated Sep 10, 2026