Troubleshooting and FAQ

Revenue or profit shows zero but there are orders

1. Run Refresh Data on the Orders tab. A snapshot that has never been built reports nothing.
2. Check Included Order Statuses in Settings. If your sales sit in a status that is not ticked, they do not count.
3. Check the date range selected in the header covers orders that exist.
4. Confirm products have costs. Zero profit with non-zero revenue usually means costs exceed revenue, which is a real answer worth checking before assuming a fault.

The margin looks far too high

Almost always missing costs. Open the Products tab and look at coverage: a store with most of its catalogue carrying no cost reports a margin close to 100%. See Setting product costs.

New costs did not change old orders

That is deliberate. Orders keep the costs that applied when they were calculated, so history stays stable. Run Apply Costs to Past Orders from the Orders tab to bring them up to date.

Cost and profit columns are missing from Analytics

See WooCommerce Analytics integration, which lists the three things to check in order.

Alerts are not appearing

1. Confirm internal notifications are enabled in Settings.
2. Press Send Test Notification. If the test arrives, the path works and the thresholds simply are not being breached.
3. Check the cooldown. At the default of 180 minutes, a recently fired alert stays quiet for three hours.

Webhook deliveries are failing

1. Confirm the URL is reachable from the internet, not only from your network.
2. Raise the timeout if your endpoint is slow to respond.
3. Log the outcome from the profitsync_webhook_dispatched action to see what the response actually was.

A tab in these docs is not in my admin

It will be a Pro screen. The free edition does not ship those files at all, so the tab is not registered rather than shown locked. Getting started lists which screens are in which edition.

Still stuck

Email what you are seeing, which screen you are on and which edition you are running to support@camerce.com, or use the support form. The settings export from the Export tab is useful to attach.