Troubleshooting and FAQ
Recurly for WooCommerce: Sell Recurly-billed subscriptions without leaving WooCommerce checkout. for WooCommerce. Version 6.4 or later.
Common questions
Does this replace WooCommerce Subscriptions?
No. It connects WooCommerce to Recurly directly, using Recurly as the billing engine instead of WooCommerce Subscriptions.
Where is the card data stored?
Card details are collected in a Recurly-hosted field and tokenized in the browser. WooCommerce and the site's server only ever see the resulting token, never the raw card number.
Can a customer have more than one Recurly card?
No. Recurly bills one card per account, so a card update applies to every subscription on that account.
Does it work with the Cart and Checkout Blocks?
Yes, alongside the classic shortcode checkout.
Can I change the URL for the subscriptions page?
Yes, the endpoint slug is configurable under WooCommerce > Settings > Advanced > Account endpoints.
Before you ask for help
- Update Recurly for WooCommerce, WooCommerce and WordPress to the latest versions.
- Check whether the problem happens with a default theme and other plugins turned off, on a staging site.
- Copy your WooCommerce System Status report so we can see your setup.
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